Terms and Conditions

About these terms

Last updated: 6 October 2026

These terms apply when you book any inspection, certificate, assessment or other service with Brit Certify Ltd, trading as BritCertify (“we”, “us”, “our”). Brit Certify Ltd is registered with Companies House under number 15726592, with its registered office at 26 Marshalls Road, Romford, England, RM7 7ED. “You” means the person or organisation booking the service, such as a landlord, letting agent, managing agent, homeowner or business.

If you are a consumer, nothing in these terms affects your legal rights, including your rights under the Consumer Rights Act 2015.

1. Quotes and bookings

• A booking is confirmed when we confirm the service, price, date and time to you in writing, for example by email or WhatsApp.
• Our prices depend on the information you give us, such as property size, number of bedrooms, gas appliances, consumer units, detectors or floor area. Please make sure it is accurate.
• If the property differs from what you told us, we will explain any change to the price before carrying out additional work. You can choose not to go ahead with the extra work.
• If you book on behalf of someone else, such as a landlord, you confirm you have their authority to do so.

2. Access to the property

• You are responsible for arranging access to the property. If it is let, the landlord or agent must arrange access with the tenant and give them appropriate notice.
• Our engineer needs safe access to every area the service covers, for example each room, the consumer unit, the gas meter and appliances, communal areas or plant rooms.
• Where parts of a property cannot be accessed, we will record this as a limitation on the report and may need to return to complete the work.

3. Cancelling or rescheduling

• Please give us at least 24 hours’ notice if you need to cancel or reschedule an appointment.
• We may charge a call-out fee for missed appointments where no access is given.
• Occasionally we may need to rearrange an appointment, for example because of engineer illness or circumstances beyond our control. If so, we will contact you as soon as possible and offer the next available slot.
• If you are a consumer, you may have additional rights to cancel under consumer protection law, and nothing in this section affects those rights.

4. Prices

• All our prices include VAT.
• Published prices are “from” prices. We confirm the total before you book.
• Central London parking or Congestion Charge may be added. We always confirm before booking.

5. Payment

• Depending on the service, payment is due when you book or after the visit. We tell you which when we confirm your booking.
• Certificates and reports are issued after payment has been received in full.

6. Inspections, certificates and reports

• We carry out each service with reasonable care and skill, using appropriately qualified people and the relevant standard or legislation for that service.
• An inspection records the condition of the property at the time of the visit. It cannot guarantee how the property or installation will perform in future.
• We report what we find. We cannot guarantee that a property will pass an inspection, and a report may be recorded as unsatisfactory where the findings require it.
• Certificates and reports are sent digitally to the email address you give us.

7. Remedial work

• Any remedial work, repairs or further investigation identified during an inspection is not included in the inspection price and is quoted separately.
• You are not obliged to use us for remedial work. Landlords remain responsible for completing any required work within the timescales set by law or stated on the report.

8. Your legal responsibilities

Booking a service with us helps you meet your legal duties, but it does not transfer them to us. Landlords and responsible persons remain responsible for their own compliance, including giving copies of certificates to tenants and to the local authority where the law requires.

9. Our liability

• We hold £5 million public liability insurance.
• We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill.
• We are not responsible for loss or damage that was not foreseeable, for defects that already existed, or for faults in areas that were hidden or could not be accessed and were recorded as limitations.
• If you are a business customer, we are not liable for loss of profit, loss of business or indirect loss, and our total liability to you for any booking is limited to the price paid for that booking, except where the law does not allow us to limit it.
• Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law, including your rights as a consumer under the Consumer Rights Act 2015.

10. Complaints

If you are unhappy with any part of our service, please email info@britcertify.co.uk or call 07889 344833 with your booking details. We will look into your complaint, keep you informed and aim to resolve it fairly and promptly.

11. Personal data

We use personal data as described in our privacy policy.

12. Changes to these terms

We may update these terms from time to time. The version in force when you book applies to that booking.

13. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute.